Hiding a contact removes it from the suggestions without removing it from anything else. Answers to the common questions about hiding, deleting, and why a bad entry keeps coming back.
Does hiding a contact delete it?
No. A hidden contact stays on every transaction it's already saved on, exactly as it was — it just stops being offered as a suggestion.
Who can hide a contact?
Master admins. It's done from the Manage Contacts page in your admin settings.
I fixed the contact on a transaction, so why is the old version still suggested?
Because suggestions are drawn from every transaction a contact appears on. Fixing one leaves the rest. Hide the obsolete entry, or have a master admin correct the contact across all transactions at once.
Will hiding a contact stop emails going to their old address?
It stops that address being offered the next time someone adds a contact. It doesn't change transactions where the contact is already saved, so correct or delete it there too.
Can I hide a contact role too?
Yes, separately. Contact Roles keep their own suggestions and their own page, [Manage Contact Roles], in your admin settings.
Learn More
Retire an old or misspelled contact so it stops turning up as a suggestion, without touching the transactions it's already on.
See Hidden Contacts
Still Have Questions?
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