You clicked [Send Reset Email] and waited. Nothing showed up. The fix depends on which of a small set of causes you hit — and most of them clear in a minute.
Reason
The most common reasons: the email landed in spam, your address is on Pipeline's suppression list (because a past Pipeline message was flagged as spam from that account), the address you typed has a typo, or you requested the reset using a forwarding address that isn't your actual Pipeline login email.
Solution
Walk through these in order:
- Check spam, junk, and promotion folders. Search for
help@paperlesspipeline.com. - Verify the email is your exact Pipeline login. Not a forwarding alias, not an old address. If you don't know which one's on your profile, ask your admin to check Manage Users.
- Check for typos in the email field. Common ones: gmaii.com, missing letters, wrong domain. The reset only sends to addresses that match a Pipeline profile.
- Write to support with your login email. If your address landed on Pipeline's suppression list (which happens if a past Pipeline message was marked as spam), support can clear it and you'll receive future emails normally.
- If the address on your profile is wrong, an admin updates it from Manage Users. After they save, request the reset again. It'll go to the corrected address.