Why does Pipeline look broken or won't load right?

Buttons in odd places, styles missing, white space where content should be, or the page just spins. Almost always a local issue: cache, browser, or network policy.

Reason

The common causes: a full or corrupted browser cache serving stale code; an outdated browser whose JavaScript or rendering engine can't handle Pipeline's current build; a browser extension breaking the page; or a corporate firewall stripping out Pipeline's CSS / JS as it passes through.

Solution

  • Hard refresh. Windows: Ctrl + Shift + R. Mac: Cmd + Shift + R. Forces the browser to re-download Pipeline instead of using the cached version.
  • Clear your browser's cache and cookies. Settings → Clear browsing dataCached images and files (and cookies if the first round doesn't help). Close and reopen the browser after.
  • Update your browser. Most "looks broken" reports clear up after an update. Safari and Edge update with the OS — that may mean updating macOS or Windows.
  • Try a different browser. If Pipeline looks right in a different browser, the original one needs an update or a profile reset.
  • Disable browser extensions. Ad blockers, privacy add-ons, and developer tools occasionally break Pipeline's layout. Disable them in Pipeline's tab and reload.
  • Check with your IT team if you're on a work network. Corporate firewalls sometimes strip out Pipeline's CSS or JavaScript files, which makes the app render as bare HTML. Your IT team can whitelist paperlesspipeline.com.