Support runs on in-app help, unlimited email, live chat for admins, and this 24/7 help center. Answers to the common questions about reaching us, our hours, and phone support.
How do I contact Paperless Pipeline support?
Fastest is [Help] → [Get Help] inside Pipeline; or email help@paperlesspipeline.com. Sending from your login email helps us find your account faster.
What are your support hours?
Monday–Friday, 8am–5pm CT. After-hours messages are answered the next business day, and we're closed on U.S. federal holidays.
How fast will I hear back?
Usually within the hour during business hours. At busy times it can take a few hours — but it's always a real person, in-house.
Is there phone support?
Not as a number you can call, but scheduled calls are. There's no inbound line to ring for on-the-spot troubleshooting. What we do instead is book screen-share sessions in advance, and setup and tune-up calls come at no charge. Email and chat stay the fastest route for a question that has a written answer.
Can I chat with support?
Yes, if you're an admin. Live chat is in the lower-right corner when our team is online; you can toggle it in your personal profile.
How do I know if Pipeline is down?
Check the status page. status.paperlesspipeline.com shows known outages and scheduled maintenance.
Learn More
Need a hand? The quickest way to reach us is right inside Pipeline — and a real person on our team reads every message.
See Get Help
Still Have Questions?
Didn't find your answer above? Email us at help@paperlesspipeline.com and we'll help.