New Articles

  1. Custom Fields

    Custom Fields let you track the exact information your team needs on each transaction — whether that’s internal notes, closing milestones, or custom data points. They help you customize your workflow without needing external spreadsheets or tools. ...
  2. Transaction Statuses

    Transaction Statuses help your team track the stage of each transaction as it moves through your workflow — from listing to closing and everything in between. You can create custom statuses that match how your office works, automate tasks based on...
  3. Automatic Side Detection

    Paperless Pipeline automatically identifies whether your office represents the Listing, Buying, or both sides of a transaction — no manual tagging needed. This keeps your workflow smooth, checklists accurate, and filters simple to use. ...
  4. What's New (April 27, 2025)

    Send Reference Docs Directly from Transactions Save time and steps by attaching Reference documents directly to messages you send from transactions. It’s a fast, natural way to share the docs your team uses everyday, right from where y...
  5. How Messaging on Transactions Works

    One Place to Talk About the Deal Each transaction gives you a central place to communicate. It’s where you add notes, send emails, reply to messages, and keep everything tied to what’s happening with that transaction. Messages don’t get lost. They...
  6. View Transaction Messages

    View notes added and emails sent or receivedfor the transaction, so you can stay informed and keep track of communication. Who Can Do This : Anyone can view messages sent from a transaction. Admins see all received emails;...
  7. Send an Email to a Transaction

    To send an email to a transaction:
  8. Reply to a Message

    Reply to messages on the transaction, including emails sent, emails received and doc comments. Who Can Do This : Anyone . Reply in Pipeline To reply to a message on a transaction: Go to a Transaction Access Notes & Sent...
  9. Add an Internal Note

    Add an internal note to record important details on the transaction when it's not necessary to notify others. Who Can Do This : Anyone . To add a note to a transaction: Access the Note / Email Area Go to transaction. Scroll...
  10. Send or Schedule an Email from a Transaction

    To send or schedule an email from a transaction: Go to a Transaction Open a transaction. Start an Email Scroll down the page and click [Note / Email]. Specify Recipients Select your desired re...