New Articles

  1. Work a Transaction the Way the Pros Do

    Open Pipeline on any device, edit a transaction from the keyboard, read its history instead of guessing, sort tasks your way, and set up the company settings that make every new file start right. Introduction A transaction in Pipeline is a page ...
  2. Turning On Commissions

    Commissions are an add-on you switch on for the account, and the settings behind them are made per office. Once it is on, your offices do the entering. Introduction Switching the module on is a master admin's action, and the first thirty days a...
  3. Keeping the Record

    Compliance questions arrive months after the deal. Two things carry most of the answers: what each person could do with a document, and how long a removed one stays recoverable. Introduction The account keeps more than it appears to. A deleted ...
  4. Where the Work Waits

    Every page in Pipeline is a queue for one kind of work. Knowing which page holds which is most of running an office. Introduction Transactions holds the live deals, Tasks holds every deadline, Unassigned holds documents that have arrived and no...
  5. What Pipeline Sends on Its Own

    Pipeline sends a set of emails nobody on your team writes: a reminder before a close, the day's tasks, a monthly summary. Each has its own switch, and this is where they all are. Introduction Some of these go out under your account's support co...
  6. Who Can Do What

    Three levels of access, and most people need the smallest one that does their job. The level and the location you give someone is the whole of what they can see, so read this once before you add anyone. Introduction A master admin reaches every...
  7. Building Your Checklists

    The lists say what a deal is called and what a document is named. This is what your company does with them: who sees which paperwork, and the checklist that drives every deal to done. Introduction The category on a document decides who can open...
  8. Build the Message Templates Your Office Sends Every Week

    Ten templates that cover most of what a transaction coordinator sends, each one written once and filled in by the transaction: the seller intro, the buyer check-in with key dates, the inspector reminder, the pre-closing confirmation, the closing pac...
  9. Put Your Transaction Emails on a Schedule

    Write the message once and hand Pipeline the moment it goes out: a set number of days before a transaction date, the morning a task is checked off, or a date and time you pick. Two methods, one for standing rules and one for one-offs. Introduction...
  10. Build an Emoji System Your Whole Office Can Read

    An emoji is a text character, so it works in any field in Pipeline and searches like a word. Used with a small, fixed vocabulary, it becomes a third layer of classification on transactions, a priority marker on tasks, and a label in More Info, all o...