New Articles

  1. Billing Control FAQ

    Billing for every account in an Enterprise runs through the Enterprise Admin, from the Enterprise Portal. Answers to the common questions about who can update a card, delegating billing to a master admin, and what each account is charged. Who can...
  2. Member Accounts

    The accounts inside your Enterprise are still whole accounts, with their own users, their own settings, and their own bill. The portal is how you reach them. Introduction The worry when offices get grouped together is that they stop being their...
  3. Member Accounts FAQ

    Every account in an Enterprise stays a complete account, and moving one in or out is a request rather than a switch. Answers to the common questions about adding accounts, leaving an Enterprise, and who pays for what. Can an account that already ...
  4. Leave an Enterprise and Run Your Account Yourself

    Your franchise agreement is ending and the account stays with you. Coming out of an Enterprise keeps every transaction, user, and document exactly where it is — what changes is who administers it and who pays the bill. Introduction An office le...
  5. Enterprise

    One company, several Paperless Pipeline accounts. An Enterprise ties them together so the people who run the whole business can reach every account from one portal. Introduction Most companies run on a single Paperless Pipeline account and use ...
  6. Why Can't I See the Enterprise Portal?

    The Enterprise Portal shows up only for the profile that carries Enterprise Admin, which is why it can be missing when you expected it. Here's what to check, in order. The Enterprise Portal Isn't in Your Left Menu The portal appears under the e...
  7. Enterprise Owner

    An Enterprise can name one person as its Enterprise Owner: the same authority as an Enterprise Admin, plus the only say in closing the Enterprise. Introduction Most decisions in an Enterprise can be made by whoever reaches them first, and that'...
  8. Enterprise FAQ

    An Enterprise groups your separate Paperless Pipeline accounts under one portal, with no extra charge for the portal itself. Answers to the common questions about becoming an Enterprise, what it costs, and what stays the same in each account. Doe...
  9. Enterprise Admins

    An Enterprise Admin is the one role that reaches across account boundaries — full authority in every account in the Enterprise, from one portal. Introduction Inside a single Paperless Pipeline account, the master admin is the top of the tree. R...
  10. Enterprise Admins FAQ

    We grant Enterprise Admin in writing, and it carries everything a master admin has in every account at once. Answers to the common questions about adding admins, billing access, and how the role compares to master admin. How do I add or remove an...