Account & Billing

Not Receiving Your Security Code

Paperless Pipeline Security FAQ

Two-factor Authentication FAQ

Archive Plan FAQ

Data Retention FAQ

Monthly Backups FAQ

Why Won't My Backup Open?

Billing History FAQ

Credit Card on File FAQ

Why Won't My Card Update or Payment Go Through?

Account Cancellation FAQ

Account Merge FAQ

Location Merge FAQ

Location Transfer FAQ

Reinstatement FAQ

Billing Cycle FAQ

Current Usage FAQ

Transaction Overages FAQ

Transaction Plans FAQ

Why Can't I Downgrade My Plan?

Admin & Support Contact FAQ

Company Announcement FAQ

Company Logo FAQ

Company Name & License FAQ

Why Does My Logo Look Distorted or Fuzzy?