Articles
Billing Control FAQ
Billing for every account in an Enterprise runs through the Enterprise Admin, from the Enterprise Portal. Answers to the common questions about who can update a card, delegating billing to a master admin, and what each account is charged.
Who can...
Billing Control
In an Enterprise, billing runs from one place. The Enterprise Admin controls the card on file for every member account, and can hand that control to a master admin whenever an office would rather manage its own.
Introduction
An office admin goe...
Combined Billing Report FAQ
Pipeline emails the Combined Billing Report to Enterprise Admins at the start of each month, covering the month just ended. Answers to the common questions about who gets it, what's in it, and what to do when it doesn't arrive.
Who receives the C...
Combined Billing Report
At the start of each month, a single spreadsheet lands in your inbox with last month's charges for every account in your Enterprise.
Introduction
Closing the books on twelve offices means twelve sets of charges, and none of them sit anywhere yo...
Why Can't I Update the Credit Card on a Member Account?
Inside an Enterprise, the card on file is controlled from the Enterprise Portal — so a missing [Update Credit Card] option is almost always permissions, not a bug. Here's how to tell which wall you've hit.
[Update Credit Card] Isn't in Your Admin...