Billing & Payment

The Billing History page shows your past charges and the date your account is paid through, and lets you download the record. Answers to the common questions about who can see it, the Paid Until date, and getting a past receipt. Who can see the B...

Your Billing History page is the record of every Pipeline charge — what you paid, when, and the date your account is paid through. Introduction You almost never open a billing page because things are going well. Either the charge on the stateme...

Pipeline keeps one credit card on file and charges it automatically each cycle. Answers to the common questions about who can update it, the small verification hold, and switching cards. Who can update the credit card on file? Only a master ad...

Pipeline keeps one credit card on file and charges it automatically each billing cycle — update it anytime from your account settings. Introduction Cards expire. They get reissued after a fraud alert, or they belong to someone who's left the co...

Your bookkeeper wants the invoices and Pipeline doesn't send invoices. What it sends is a monthly receipt, to every master admin, with no way to redirect it — so the answer is a download and one decision about access. Introduction This question...

You've sold the company and the buyer is taking the Pipeline account with it. There's no ownership-transfer button — it's four moves in a particular order, and the order is what keeps anyone from getting locked out mid-handover. Introduction A ...

A card expires, a bank blocks a charge, a replacement is in the post. Pipeline gives you about six days and two ways to use them — and knowing the timeline is most of what keeps an account out of suspension. Introduction A declined payment isn'...

A card that won't save or a payment that won't clear is almost always a card detail or a bank decline — not a Pipeline problem. Here's how to sort out each one. The New Card Won't Save If the update won't go through, the most common cause is th...